FAQ
Welcome to Foxxy Feet! We know that you may have questions about our products, shipping, and returns, so we’ve compiled a list of frequently asked questions to help you get the information you need.
Frequently Asked Questions
Are all items and sizes on the website currently available?
Yes! Shop with confidence knowing that we always try our best to keep our website inventory current and accurate for a hassle-free shopping experience!
When selecting my shoe size, what does size 37, 38 etc mean?
Most shoes are listed in European sizes using the euro shoe size chart commonly used for designer shoes. In this case, the US size is always listed in brackets. Eg. Sz 38 (7). This means that for this particular shoe, a size 38 would fit a size 7.
Does items come in boxes?
No, most items do not come with boxes.
Are all the shoe sizes standard?
No! Different style shoes fit differently. For one style you may see size 37 (7) and for another style you may see size 38 (7).
In this case, ALWAYS choose your normal US size (eg. size 7) because we would have taken the time to ensure that each shoe fit accurately aligns with the normal US size.
What are my payment options?
You may pay safely and securely for items directly on our website using your credit or debit card or PayPal. All charges will be made is BSD.
We also accept cash and card payments on delivery/pickup or online bank transfers.
Do you have a storefront where I can pickup my items?
We are currently operating as a mobile/ online-based business. If you would like to pickup, kindly select this option upon checkout and a pickup location will be provided.
Do you offer delivery?
Yes we do! We offer free local delivery in Nassau for orders $40 and up for certain areas.
A delivery fee of $5 - $10 will apply for orders less than this amount or for areas further west. In such case, a customer rep will reach out and inform you of the applicable delivery charges before making the delivery.
Do you ship to the Family Islands?
Yes, we ship to all Family Islands via mailboat and airline! Please select the desired option upon checkout. Be sure to include your island AND settlement so we can ensure that your items get directly to you (eg. Governor's Harbor, Eleuthera).
Kindly see our shipping policy for more details.
Do you ship internationally?
Currently we ship within the USA 🇱🇷 and Canada 🇨🇦 and most Caribbean Islands
Kindly see our shipping policy for more details here.
Can I exchange a shoe if it doesn't fit?
Sure, you can! Once it is within 2 days of purchase. Shoe must be unworn and in original packaging. You can either exchange the shoe for a different size or another style of equal amount.
If the size you need is unavailable, we will issue a store credit (no cash refunds) for the purchase amount minus a 10% restocking fee.
Kindly see our refund/exchange policy for more details.
Can I return/exchange other items other than shoes?
Sorry, we will only allow shoe exchanges within 2 days of purchase. All other items such as bags, jewelry, hosiery, hats etc. cannot be returned or exchanged!
Kindly see our refund/exchange policy for more details.